Cancellation Policy
Please review the cancellation conditions before placing your order with andaazi Clothing.
1. Cancelling an Order
Customers may request cancellation of an order before the order has progressed too far into processing, packing or dispatch.
Cancellation requests should be submitted as soon as possible after placing the order.
2. How to Request Cancellation
To request an order cancellation, contact andaazi Clothing using the available contact method on the website.
Please provide the following information:
- Order number
- Customer name
- Registered mobile number
- Reason for cancellation, if applicable
3. Cancellation Before Dispatch
If an eligible cancellation request is received and accepted before dispatch, the order may be cancelled.
Where a refund is applicable, the refund process will follow the applicable payment and refund procedure.
4. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel it through the normal cancellation process.
If you no longer want a dispatched order, please contact us and follow the applicable return or delivery procedure.
5. Payment Already Made
If payment has already been made and the eligible order is successfully cancelled, any applicable refund will be processed according to the relevant refund procedure.
Refund processing time may depend on the payment method, banking system and other payment-processing factors.
6. UPI / UTR Payment Verification
For orders paid through UPI, customers may be asked to submit their UTR or transaction reference for payment verification.
Submission of a UTR does not by itself mean that payment has been successfully verified.
If payment was made but the order is not confirmed, please contact andaazi Clothing rather than making another payment immediately.
7. Promotional Offers
Promotional offers, including the advertised Buy 2 Get 1 Free offer, may be subject to the applicable offer conditions.
Cancellation of individual products or orders may affect eligibility for a promotional offer where the offer requires a particular quantity or combination of products.
8. Cancellation Is Not Guaranteed
A cancellation request is not considered successful until andaazi Clothing confirms that the order has been cancelled.
If the order has already entered packing, dispatch or another fulfilment stage, the cancellation request may not be accepted.
9. Return & Refund
If an order cannot be cancelled because it has already been dispatched or delivered, customers may be able to request a return or refund depending on the applicable return conditions.
10. Contact Us
For cancellation-related questions, please contact andaazi Clothing with your order number and registered contact details.