Return & Refund Policy

andaazi Clothing aims to provide customers with products that match the product information displayed on the website.

If you receive an eligible product with an issue covered by this policy, you should contact us as soon as possible after delivery.

Depending on the product and circumstances, a return or replacement request may be considered for situations such as:

• Wrong product received.
• Product received in a damaged condition.
• Product has a significant manufacturing defect.
• Product does not reasonably match the ordered item.
• Another issue specifically accepted by andaazi Clothing.

Eligibility is subject to verification and the conditions applicable to the particular order and product.

A return or refund may not be accepted where the issue is caused by customer use, handling or circumstances unrelated to a product defect or eligible order issue.

• Products that have been worn or used.
• Products damaged after delivery by the customer.
• Products washed, altered or modified after delivery.
• Products without required tags or packaging where applicable.
• Products returned with missing accessories or components.
• Requests submitted outside the applicable return period.

To request a return, replacement or refund review:

1. Contact andaazi Clothing with your order number.
2. Explain the issue clearly.
3. Provide photographs or other information when requested.
4. Wait for the request to be reviewed.
5. Follow the return instructions provided by our support team.

To determine whether a return or replacement request is eligible, we may ask for photographs or other relevant information about the product, packaging, tags and issue.

Please provide clear and genuine information. Additional verification may be required before a request is approved.

Where a return is approved, the applicable return shipping process will be communicated to the customer.

Whether return shipping is arranged, reimbursed or borne by the customer may depend on the reason for the return and the applicable order conditions.

If a refund is approved, the refund will be processed through the applicable payment or refund method.

The time required for the refund to appear in the customer's account may vary depending on the payment method, bank, payment provider and other processing factors.

For UPI orders, payment verification may require submission of the UTR or transaction reference.

A submitted UTR is only a transaction reference for verification. It does not by itself confirm that payment has been received or verified.

Promotional offers, including the advertised Buy 2 Get 1 Free offer, may have specific eligibility requirements.

Returning or cancelling products from an order that received a promotional benefit may affect the eligibility or value of that benefit.

Any applicable adjustment will be determined according to the promotional terms and the final approved return.

If you receive a product different from what you ordered, or an expected item is missing from your shipment, contact us promptly with your order number and relevant details.

We may request photographs of the received package and products to investigate the issue.

Where replacement or exchange is available, it may depend on product availability and the reason for the request.

If the requested replacement product is unavailable, another appropriate resolution may be offered where applicable.

If you want to cancel an order before dispatch, please refer to our Cancellation Policy rather than submitting a return request.

A return or refund request does not automatically qualify for a refund. Requests may need to be reviewed and approved based on the product condition, order details and applicable policy.

For return, replacement or refund questions, please contact andaazi Clothing with your order number and registered contact details.